network administrator

Reports To: Infrastructure Manager

Responsible for installing, maintaining, monitoring and improving the wired and wireless network infrastructure for all North Point Ministries campuses.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Implements, maintains and repairs all network systems that provide features to more than one campus including:

    • Internet access with DNS based filtering protection

    • Cisco routers, switches, WLAN controllers & APs

    • DNS & DHCP services

    • VPN access

  • Collaborates with Support Analysts to ensure reliable, consistent network access and systems availability

  • Administers Cisco VoIP phone system across campuses

  • Maintains and improves NPM SAN environment

  • Performs monthly system upgrades

  • Documents all core network systems

  • System Administration

    • Serves as a backup to the System Administrator on the ongoing support and maintenance of NPM servers as well as services such as Google Suite and Zendesk

  • Other Responsibilities

    • Completes other duties and projects as assigned

    • Continually expands knowledge base by attending seminars, conferences and professional training


QUALIFICATIONS

  • Two or more years of enterprise-level network analysis and administration, ideally working with Cisco gear

  • Experience working with solutions that include different operating systems, hardware, and software.

  • Excellent analytical and problem-solving skills.

  • Excellent written and verbal communication skills.

  • Naturally organized and methodical, with strong attention to detail.


Education and Experience Required

Bachelor's degree required with two years of experience in customer service, or technology support or an equivalent combination of education and experience.


EXPECTED HOURS OF WORK

Typically, 40 hours a week, Sunday through Thursday, during normal business hours.

Completes regular network maintenance outside of normal business hours, typically one to two times a month. Occasional work outside of typical hours to support product launches, campaigns, events, and seasonal influxes. Also, occasional non-IT related work outside of typical hours to support the greater mission of North Point Ministries.


Travel

Travel required between metro Atlanta offices during workday.


PHYSICAL DEMANDS 

Some heavy lifting may be required.


SUPERVISORY RESPONSIBILITIES

None